RETURN AND EXCHANGE POLICY OF PRODUCTS
1. General provisions
This return and exchange policy is developed in accordance with the legislation of the Republic of Kazakhstan, including the Law "On the Protection of Consumer Rights", as well as sanitary norms and rules regulating the circulation of food products.
2. Return and exchange products of the highest quality
In accordance with paragraph 1 of Article 30 of the Law of the Republic of Kazakhstan "On the Protection of Consumer Rights", food products of proper quality are not subject to return or exchange.
3. Return and exchange products of inferior quality
The buyer has the right to demand the return or exchange of the product in case of the following defects:
Violation of the integrity of the packaging, resulting in damage to the goods;
● Presence of signs of spoilage (extraneous smell, change in color, consistency, etc.);
● Non-compliance of the ordered goods (by name, quantity, weight, etc.);
Expiration of the shelf life at the moment of delivery of the goods to the buyer;
● Violation of the temperature regime of product storage due to the fault of the seller.
4. Procedure for return and consideration of claim
4.1. For the fastest and objective consideration of the issue, we recommend submitting a claim within 24 (twenty-four) hours from the moment of receiving the product. In any case, claims on the quality of goods are accepted within the established expiration date.
4.2. To file a claim, the buyer must provide:
●A document confirming the fact of purchase (cashier's or merchandise check, electronic receipt, invoice);
● Photo or video materials that clearly confirm the defect or non-compliance;
●A brief description of the reason for the return.
4.3. Claims are considered within 3 (three) working days from the moment of their receipt.
5. Claims for consideration of decisions based on results
Based on the results of consideration of the claim, the buyer may be offered one of the following solutions:
● Substitution of products of similar proper quality;
● Return of paid funds;
●Inaya form of compensation by mutual agreement of the parties.
1. General provisions
This return and exchange policy is developed in accordance with the legislation of the Republic of Kazakhstan, including the Law "On the Protection of Consumer Rights", as well as sanitary norms and rules regulating the circulation of food products.
2. Return and exchange products of the highest quality
In accordance with paragraph 1 of Article 30 of the Law of the Republic of Kazakhstan "On the Protection of Consumer Rights", food products of proper quality are not subject to return or exchange.
3. Return and exchange products of inferior quality
The buyer has the right to demand the return or exchange of the product in case of the following defects:
Violation of the integrity of the packaging, resulting in damage to the goods;
● Presence of signs of spoilage (extraneous smell, change in color, consistency, etc.);
● Non-compliance of the ordered goods (by name, quantity, weight, etc.);
Expiration of the shelf life at the moment of delivery of the goods to the buyer;
● Violation of the temperature regime of product storage due to the fault of the seller.
4. Procedure for return and consideration of claim
4.1. For the fastest and objective consideration of the issue, we recommend submitting a claim within 24 (twenty-four) hours from the moment of receiving the product. In any case, claims on the quality of goods are accepted within the established expiration date.
4.2. To file a claim, the buyer must provide:
●A document confirming the fact of purchase (cashier's or merchandise check, electronic receipt, invoice);
● Photo or video materials that clearly confirm the defect or non-compliance;
●A brief description of the reason for the return.
4.3. Claims are considered within 3 (three) working days from the moment of their receipt.
5. Claims for consideration of decisions based on results
Based on the results of consideration of the claim, the buyer may be offered one of the following solutions:
● Substitution of products of similar proper quality;
● Return of paid funds;
●Inaya form of compensation by mutual agreement of the parties.
.jpg)
